Mona Lisa Sound
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Shipping

Shipping, Returns, Cancellations

 

Legal | Shipping | FAQs | Configurations


Shipping

Mona Lisa Sound ships domestically by U. S. Priority Mail®. For Overnight Next Business Day delivery, we ship by USPS Express Mail® for an additional charge depending on weight of the shipment. For shipments outside of the United States we ship by USPS Priority or Express International. If you desire a different method of shipment, please contact us by email at Mona Lisa Sound.


Delivery Times and Requirements

All of our merchandise is shipped directly from our New York offices. All shipments are subject to Mona Lisa Sound stock availability. We do our best to keep our most popular arrangements, Digital Prints and CDs in stock. We make every effort to ship products within 24 hours of receipt of your order subject to the method of payment. Once shipped from our offices, we reserve the right to charge a fee for any shipment that is refused. Mona Lisa Sound does not ship on Saturday or Sunday.


Back-ordered Products

In the event that you order a product that is not in stock, we will let you know by phone or email of the backordered status of your order. We will do our best to keep you apprised of delivery dates.


Cancellations

We make every effort to ship our products out within 24 hours of receipt of your order. Once an order has been processed, only backordered products may be cancelled. To request cancellation on backordered items, please call our Customer Service Department at 1.877.263.5691 or email us at Mona Lisa Sound.


Returns

At Mona Lisa Sound, we pride ourselves on producing the finest sheet music, Digital Prints and CDs available anywhere as well as servicing the needs of our customers. We want you to be happy with each purchase you make. However, because sheet music, Digital Prints and CDs are easily copied (a violation of U.S. Copyright law), we will be happy to replace items that have arrived damaged or defective, but we cannot offer refunds or accept returns. We provide the first page of each score, "hot spots", a sound recording sample, difficulty levels and solo information in order to give you as much information as possible about the particular arrangement. Our policy on returns is simple: if a product you ordered arrives damaged or defective, you have 10 days from the date of the invoice to return it for a replacement copy of the arrangement, Digital Print or CD. Prior to returning any item, please call Customer Service Department at 1.877.263.5691 (or email us at Mona Lisa Sound) for a Return Merchandise Authorization number (RMA).